It was a surprise for many users when they realized that in Dynamics 365 for Marketing, the existing marketing lists could no longer be used. Instead, Microsoft is focusing on segments. At first glance, there does not seem to be much difference between marketing lists and segments. However, if you take a closer look at them, you quickly realize that some of the features would not have been possible with the "old" marketing list.
With the leading European trade fair Zukunft Personal Europe in Cologne and other events in Germany, Austria, Hungary, Russia and Turkey, the established industry platforms are providing impetus for the future of HR management and the digitisation of work.
Our visit to the Scaling Agility Space Conference on November 20 will be remembered as very informative. An important aspect that we took away from the conference are the elementary differences to common project management methods like XP, Scrum, or Kanban. Read more in our Recap.
Microsoft's answer to the increasingly popular chatbots is Power Virtual Agents. If you don't know what chatbots are, these are the small pop-up windows (usually at the bottom right) on a web page that offer help to the visitor of the web page. As the Power at the beginning of the name suggests, Power Virtual Agents is part of the Microsoft Power Platform.
The Follow function allows you to see all activities of the followed record in its personal Activity Feed. For example, it is possible to follow a customer and see which support tickets are still open, or have already been purchased without accessing the customer record. For most standard entities the follow function is activated from the beginning. But what about custom entities that you create yourself? Read our article to learn more.