Microsoft Dynamics 365: Voice of the Customer – Understand your customer better

Since the Microsoft Dynamics CRM Online 2016 update, there is the opportunity to get an insight into the customer experience so that you can adjust your customer communication accordingly. Thus, you will be able to actively respond to customer feedback, depending on how your survey responses will fall out. Have you considered installing this solution? If you are still hesitating or have not heard of Voice of the Customer yet, here is a quick summary of the key features.

Microsoft Dynamics 365 Customer Engagement - Portals: Expand your CRM by another level.

For some time, Microsoft has provided the ability to deploy a portal within companies that have at least 5 Microsoft Dynamics 365 licenses. This is natively integrated into your Dynamics 365 instance and provides a variety of means to customize your website to suit your needs. We would like to illustrate the added value of this Dynamics 365 extension in this article.
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