Mobile offline synchronization allows Dynamics 365 for Phones App users to edit records without an existing Internet connection. In many cases, field service employees without an internet connection are prevented from working productively in the system. Whether for a longer period in a rural region or with short interruptions in the elevator or the subway.
Microsoft is very successful in linking all applications from the Microsoft universe with each other. With teams, Microsoft has set itself the ambitious goal of making the platform the central place for collaboration. As most of you may already know, Microsoft Teams will completely replace Skype 4 Business in the near future. That's why Microsoft is gradually releasing features to drive the integration of Dynamics 365 and Microsoft teams forward.
At the end of 2018, Microsoft released the Playbook feature for Microsoft Dynamics 365 for Sales. Some might know Playbooks in PDF form for sales or marketing. As a Microsoft partner, we have access to a rich document library - including Playbooks for sales for Microsoft products. But what are Playbooks in detail? And what do they look like in Dynamics CRM?
Recently, Microsoft introduced an advanced Condition Builder for Microsoft Flow that makes it easy to insert multiple conditions without writing expressions. This Condition Builder is very intuitive and will seem familiar to most Microsoft Dynamics 365 users, because of the similarity to the advanced search in Dynamics CRM.
For most standard users, the topic of solutions seems complex, which is why they leave the work on a solution to professional service providers. This makes absolute sense in most cases. If it is a solution with many customizations and complex logic, untrained users should rather keep their hands off it. Nevertheless, it is helpful to understand how solutions work.