Microsoft has started to align all Microsoft certifications role-based. Previously, certifications were based on a certain functional area or a certain application. But since there are gaps between a functional area and role-based tasks, Microsoft has decided to align the certifications more to the role in the company.
In the era of digitization and innovations, companies face competitions from different sides. One huge challenge is customer satisfaction. With more specialized market demands the need for new requirements changes every day. Therefore the expectation of agile projects is extremely high. Nowadays it´s not important how many agile teams you can offer to potential customers but the quality of an agile approach in a team that matters. The official role of a Project Manager does not exist
Mobile offline synchronization allows Dynamics 365 for Phones App users to edit records without an existing Internet connection. In many cases, field service employees without an internet connection are prevented from working productively in the system. Whether for a longer period in a rural region or with short interruptions in the elevator or the subway.
Microsoft is very successful in linking all applications from the Microsoft universe with each other. With teams, Microsoft has set itself the ambitious goal of making the platform the central place for collaboration. As most of you may already know, Microsoft Teams will completely replace Skype 4 Business in the near future. That's why Microsoft is gradually releasing features to drive the integration of Dynamics 365 and Microsoft teams forward.
At the end of 2018, Microsoft released the Playbook feature for Microsoft Dynamics 365 for Sales. Some might know Playbooks in PDF form for sales or marketing. As a Microsoft partner, we have access to a rich document library - including Playbooks for sales for Microsoft products. But what are Playbooks in detail? And what do they look like in Dynamics CRM?