Which CRM is the most cost-effective for our company? This is certainly a question that many CEO’s or managing directors ask themselves when they are looking for a suitable customer engagement system. Especially for small and medium-sized companies, the cost factor plays an important role in the selection of the system. Therefore, we would like to present you, in the following blog article, the most cost-effective combination of licenses for Dynamics 365 for Sales.
The Unified Interface has been available for Microsoft Dynamics 365 since version 9.0. The new UI standardizes the user experience for the Dynamics 365 platform for the different devices. Without the Unified Interface, there are sometimes considerable differences in usability between the desktop browser, the mobile app and the retrieval of CRM data records within Outlook.
Setting the basic language of a Dynamics 365 CRM system to English, even though the system is used in another language, can bring many advantages. But some disadvantages as well. The advantages are certainly the faster availability of updates and better compatibility with third-party add-ins and applications. Disadvantages are the additional effort for translations and the limitations when using localizable elements.
Microsoft provides a preview environment for Dynamics 365 AI for Customer Service. Especially for this purpose, Microsoft has created an AI for Customer Service Landing Page for requesting this preview environment. The requirement for testing the environment is an e-mail address that is linked to a Microsoft work account. Microsoft's AI offensive is now picking up speed and should keep the competition on their toes.
When Alysa Taylor, Vice President of Microsoft Business Applications, announced features such as artificial intelligence and mixed reality for Microsoft Dynamics 365, many tech forums went crazy and were curious how these new features would look like. Since November 2018 Microsoft Dynamics 365 AI for Sales is now available and in the following blog article we would like to explain you with a small tutorial how to deploy AI functions on your Dynamics 365 CRM instance.